Returns

RETURNS AND REFUNDS

If goods are to be returned to Echlinville Shop, they must be returned in their original packaging. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at info@echlinville.com if you would like to return your goods back to us and we will help you to do this. Return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer.

If there is a problem with your order or items are faulty, please contact info@echlinville.com.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at info@echlinville.com and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

As our online gift vouchers are issued as a code (sent automatically when placing the order) we are unable to offer a refund on these purchases.

This does not affect your statutory rights.

credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@echlinville.com

Sale items (if applicable)
Sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@echlinville.com and send your item to: Echlinville, 62 Gransha Rd, Newtownards, BT22 1AJ, United Kingdom.

Shipping
To return your product, you should mail your product to: Echlinville, 62 Gransha Road, , Kircubbin, BT22 1AJ, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.